Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (Delta Bike Online GmbH, Sandusweg 12, 35435 Wettenberg, Germany, info@delta-bike.de, Phone: +49 (0)641 20101025) by means of a clear statement (e.g. a letter sent by post or an e‑mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.
You can also exercise your right of withdrawal online via our function „Withdraw contract“. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by e‑mail) with information on the content of the withdrawal statement as well as the date and time of its receipt.
To meet the withdrawal deadline it is sufficient for you to send off your notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in no case will you incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. For goods which by reason of their nature cannot normally be returned by post, these costs are 60 € to 200 €. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of the withdrawal information
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