1. Scope
The following terms and conditions apply to all orders placed through our online shop.
2. Contracting party and customer service
The purchase contract is concluded with Delta Bike Online GmbH. Further information about us can be found in the imprint. You can reach our customer service for questions, complaints and claims on Monday, Tuesday, Thursday and Friday between 10:00 - 12:00 and 14:00 - 16:00 at the telephone number +49 (0)641 20101025.
3. Conclusion of contract
By listing the products in the online shop we submit a binding offer to conclude a contract for these items. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order you will receive a confirmation by e-mail.
A prerequisite for an effective conclusion of the contract is always that the ordering process is completed by submitting the order.
4. Shipping costs
In addition to the stated product prices, shipping costs will be added. Details on the amount of shipping costs can be found on the product pages and on the page Payment&Shipping.
5. Payment
Payment is made by prepayment, cash on delivery, credit card, PayPal.
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Prepayment
If you choose prepayment we will provide our bank details in the order confirmation and deliver the goods after receipt of payment. -
Cash on delivery
If you pay cash on delivery additional costs of 5,60 € apply. -
Credit card
Your credit card will be charged when the order is completed. -
PayPal
You pay the invoice amount via the online provider PayPal. You generally must be registered there or register first, log in with your credentials and confirm the payment instruction to us (guest access may be possible). Further information will be provided during the ordering process.
6. Personal pickup
We only deliver by shipment. Personal pickup of the goods is unfortunately not possible.
7. Parcel lockers
We do not deliver to parcel lockers.
8. Right of withdrawal
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal you must inform us (Delta Bike Online GmbH, Sandusweg 12, 35435 Wettenberg, Germany, info@delta-bike.de, Telephone: +49 (0)641 20101025) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal online via our “withdraw from contract” function. If you use this online function, we will immediately send you an acknowledgement of receipt on a durable medium (e.g. by e-mail) with information on the content of the withdrawal declaration as well as the date and time of its receipt.
To meet the withdrawal deadline it is sufficient for you to send off your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the delivery costs (except for the additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same means of payment for this reimbursement that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You will be responsible for the direct costs of returning the goods. For goods which, because of their nature, cannot normally be returned by post, these costs amount to €60 to €200. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
